Your Five-Star Reviews Motivate Us
When your founder comes straight from the automotive shop floor, you know that customer service will be part of the company’s DNA. And just like shop owners, we know that the customers’ voices are always vital to adapting to the marketplace.
Our goal is always to provide solutions that earn you five-star reviews from your clients based on seamless communication and remote-pay options. That is, of course, on top of the in-shop workflows of parts ordering and tracking capacity to pull in more profits.
Our Actions and Your Reaction Speak Volumes
However, we also take great pride when you – our software users – give us great reviews as well. No matter what we say about our features and the overall functionality of our shop-management platform, it’s our actions and your words that really count.
That’s why we are genuinely flattered and grateful when you recommend Shop-Ware to other shop owners who are struggling with the clunky or outdated systems they use.
Reviews Really Matter
Don’t just believe us. Here’s what has been posted to our Capterra feed by people who leverage Shop-Ware daily to make the most profits from their shops.
Responding to Your Ideas
Anytime there was an issue, support was fantastic to resolve it promptly. When we ask for new features, our opinion is taken seriously and they seem to come to life. For multi-shop, web-based programs available, Shop- Ware is fantastic.
- “When reporting problems to our previous supplier’s support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions.”
Vern N., General Manager of a shop with 11-50 employees
- “Any issue I can think of gets remedied quickly. The customer support is quick to respond and get the software updated monthly with new features. Shop-Ware came highly recommended by other shop owners currently using the software.”
Christopher S., Service Manager for a shop with fewer than 10 employees
- “Pros: Customer interaction, ease of use, ACCURATE inventory, superb customer support, uncanny reception to customer input, hi-tech image for any level shop, incredible customer reception, true gross profit optimization, user friendly, and reasonable terms with no contracts. They believe, as I do, that if you like the software, you’ll never leave, hence, no contracts.”
Dean S., describes himself as working “all positions at all times
Stellar Service Every Step of the Way
- “Our reasons for choosing Shop-Ware: The customer support and ease of use of Shop-Ware was much better. Our sales rep was a huge part of this!”
Calvin S., owner of a small shop
- “Overall, Shop-ware has been a great program for our shop. The support has always been more than helpful.”
Jennifer R., owner of a shop with fewer than 10 employees
- “Pros: Ease of use, flexibility of the ENTIRE program and Customer Support!!!”
David G., Manager of Fleet Maintenance and Education Management of a shop with more than 50 employees
We’ve Got Your Back
- “Overall, support is fantastic. They respond instantly to emails or calls. They are genuinely interested in helping. Workflow is simple and easy for new users to learn. 90% of everything you need is on a few screens. As an online system, we can move from computer to computer and everything is in sync. The database is an open design with no need to save work or changes. Customers get easy-to-understand repair orders or estimates for approval via text or email.”
Ric H., president of a shop with fewer than 10 employees
How do we do it?
Our team members have combined 50-plus years working with shops and getting into the details of shop management. They understand your problems and they know how to deliver solutions.
We offer 24-7 access to our ever-growing knowledge base of repair shop management training tutorials, best practices, tips, and tricks. Our Help Center offers FAQs, training guides, product updates, and responsive service agents.
Get personal, one-on-one training. Review our library of video modules and join our interactive training webinars. Shop-Ware will give you the tools you need to set your shop up for success.
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