Digital Vehicle Experience (DVX™)

Elevate the customer journey

Don’t just DVI. DVX™. Fixing cars is uniquely complicated, mysterious, and expensive. Digital Vehicle Experience (DVX™) allows you to convey information with rich media and flexible content, no matter what the car needs. When you offer your customers familiar, no-pressure, neutral buying decisions, they say yes.

Upgrade your communication

Shops have historically depended on phone calls to convey their value to customers. Not only does this take a lot of time (especially when people no longer answer the phone), but staff require excellent phone skills to make sales.

Also, as cars get more complex, verbal descriptions of problems and recommended repairs become overwhelming. This is why a Digital Vehicle Experience with urgency, pictures, videos, and other assets helps customers gain understanding on their own time.

DVX™ is the only solution that puts your service advisors in the driver’s seat. They can set the urgency for each recommended repair and the order that they are displayed to the customer. This allows the car owner to simply look at a prioritized list of recommendations and make informed decisions without a lengthy conversation explaining why they need each fix. The note and attachments are viewable with that recommendation so the car owner can review all of it in context.

Remove boundaries

DVX™ facilitates customer education and buy-in, but it also lets the humans do the things only humans can do: build relationships. Convey information and then staff can answer questions in context, using Shop-Ware’s Messenger, easily accessible right from the repair order.

Live chat with customers like they do with their favorite online retailers. Make it easy for them to see the problem and get answers without awkward silence. Provide and receive instant responses so work can keep flowing without pause. This type of transparency is priceless to earn trust – and repeat business.

Emphasize value

DVX™ is designed to tell the story of the repair process, emphasizing its value – beginning with the reason for the customer’s visit and your shop’s understanding of why the car was brought in. Next, is providing transparency into how the vehicle was fixed. Through a dedicated section for findings and attachments, your customers can see, and not just hear, what the problem is. Finally, service advisors can curate findings with additional service recommendations and urgency, allowing customers to approve and pay for higher tickets with a clear understanding of the work need and an appreciation of the value your shop provided.

Boost profits to new levels

With DVX™, customers click “yes” 89% of the time, making your time to quote really pay off. Approvals have never been easier. A shop’s average increases by 20% in revenue, gross profit, and shop efficiency. The intuitive design shows customers what work is approved, in progress, or done, so they can pay right after the job is completed. Having 360 Payments enabled allows your customers to pay via DVX™ with the click of a button. Digital Vehicle Experience is a streamlined solution that makes everyone’s day more productive and hassle-free.

Get rave reviews for a Digital Vehicle Experience

DVX™ allows your team to communicate effectively with customers and it provides complete transparency into the car repair process. This helps your shop gain customers’ trust and they will want to return the favor by writing enthusiastic five-star reviews. Master modern communication and unlock a customer response that keeps your shop profitable for years to come.