Track All Your Shops At Once Without Losing Focus, Thanks to Multishop Analytics
Every shop, big or small, ultimately has the same goal: generating the most profit out of every hour a car spends in the shop.
The impact of those numbers multiplies when you have more bays and more locations in your operation. Accurate multipshop analytics in your shop management software make all the difference.
The potential headaches could also proliferate if you have customers seeking better prices from a shop down the road, even if it’s your own.
To literally put all your shops on one page, you need multishop analytics that put everything in one place, yet allows you to assess the performance of each shop on its own merits.
Shop-Ware proudly offers multishop owners a unified customer history that delivers consistent service with informed staff across all locations.
Stop wasting time gathering and aggregating data. Instead, see a consolidated view of all of your shops and employees in one place and manage it all from the shop floor or the comfort of home so you can grow more green, no matter the size of your business.
See seamless service history with past pricing
Even with multiple locations, your staff sees one unified customer history, without switching shops or requiring excessive permissions. Local staff can see what other locations did, said, and showed to the customer, as well as what the customer said back.
These auto repair analytics allow you to maintain a consistent and informed message no matter which location the customer chooses. Shop-Ware gives your staff the tools to nurture these relationships as you grow your client base.
With Multishop Analytics, unsold service recommendations carry between locations automatically, along with a direct link to the original repair order to review the context of the sale and any customer objections. Past recommendations provide original prices and can be instantly updated to the local shop pricing (for labor and parts), with an alert if that pricing has gone up or down.
Stop rewriting service and underselling or overselling your expertise. You’ll never have to guess whether the customer heard about it before.
Multishop analytics show the path ahead
Multishop Advanced Analytics shows you your key business metrics and gauges overall performance at a glance. From there, you can drill into the details to uncover opportunities for growth and efficiency.
Get the business intelligence you deserve with a professional grade back end built for the big guys. Our multishop analytics platform automatically and comprehensively reports on all shop activities across every location:
- Repair orders
- Customers
- Marketing sources
- Vehicles
- Services mix and detail
- Category detail
- Parts, inventory, and vendors
- Profitability and accounting
- Advisors and sales performance
- Technicians and efficiency
- Speed of service
Any intel captured in-store can be surfaced across all locations, analyzed, and converted to scheduled reports. Then you can slice and dice by individual locations, location comparisons, or track as regional or custom groups. Set up charts or graphs to suit your methodology.
Make the most of every employee’s activity
Track every employee action at a granular level to drill into questions and hold individuals accountable. Shop-Ware follows every staff member’s activity on every repair order and every parts purchase with unmatched detail, to get answers and make management decisions.
You and your managers will be enabled like never before, but they won’t need to respond 99% of the time since visible tracking discourages errant behavior in the first place. Plus, by limiting who can delete information or refund payments, you close any bad-habit loopholes for good.
Shop-Ware also forwards tracking data to analytics for overarching insights, user behavior between locations, comparisons, and action items so you can share successes in house. The sooner you can get your people off paper, you can connect collaboratively for greater control, efficiency, and profitability.
Shop-Ware’s data structure is built for multishop operations. Therefore, there’s no barrier to create another location and get down to business. Simply migrate your data to the new shop and knit it with the rest of the organization immediately.
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