This Shop Keeps Mechanics Sharp with Shop Software Training
This team of premier German and European auto repair specialists operate shops in Queens and Long Island, New York. Over more than a decade, M-Spec Performance has provided the highest level of workmanship and customer service on luxury vehicles. That arises, in part, from its focus on training on mechanic shop software and other industry changes.
Meet M-Spec Performance
M-Spec Performance was established in 2006 with its first location in Bayside, Queens. The shop had a single bay right behind a fish market. Within a year, it moved into a larger shop in Glendale then eventually to Middle Village in Queens. Today, the shop has 7 bays and is equipped with the most advanced equipment and shop management software in the automotive industry.
This outlook has earned the original shop more than 150 five-star reviews on Google, Yelp and Facebook.
In March 2019, M-Spec Performance opened a 5,000-square-feet facility in Lindenhurst, Long Island with a focus on BMW, Volkswagen, Audi, Mercedes, Porsche. The waiting area offers free Wi-Fi, soft drinks, coffee, and comfortable seating to make customers’ stays more pleasant.
The shop is also making tremendous investments in order to open a full-service body and collision shop within the near future.
How mechanic shop software helps
President Adam Liu likes to say he has some of the most knowledgeable staff in the business. To keep them up to speed, Adam sends the auto shop techs for training annually on new techniques and mechanic shop software. “At M-Spec Performance, we are constantly learning and working towards providing our customers with a service like no other,” he says with pride.
In November 2017, Adam also started closing the shop on Saturdays to increase the quality of life for the staff so they could spend more time with their families. It also opened up the possibility of hosting community and promotional events at the shop.
On weekends, the service staff still answer emails and messages when needed. The shops still have night drop boxes, roadside assistance, shuttle services, and rental vehicles available for extended stays.
* All photos courtesy of M-Spec Performance
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