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  • About Us
    • Team
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    • Data Migration & Support
    • Careers
  • Features
    • Grow Sales
      • Estimates
      • Parts GP Optimizer
      • Inventory
      • Advanced Analytics
    • Improve Efficiency
      • Digital Vehicle Inspections
      • Auto Shop Capacity
      • Native Parts Catalog
      • Digital Workflow
      • Employee Management
      • Fleet Management
    • Customer Satisfaction
      • Digital Vehicle Experience
      • Messaging
    • Multishop (MSO)
      • Service History
      • Past Recommendations
      • Custom Reports
      • Manage Across Locations
  • Customers
    • Case Studies
    • Testimonials
    • External Reviews
    • Facebook User Group
  • Pricing
    • Pricing Packages
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    • FAQ
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Tag Archives: Customer Experience

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  2. Entries tagged with "Customer Experience"

2023 New Years Resolution: Fix Cars Faster

ArticlesBy Carolyn CoquilletteFebruary 1, 2023

A Message from our Founder & CEO Carolyn Coquillette. This year marks Shop-Ware’s 10th anniversary, a proud milestone for the employees, customers, and partners who have made our success possible.

Manage Fleet Business Faster with Auto Repair Software

ArticlesBy Shop-WareJanuary 17, 2023

When it comes to managing auto repair for fleet customers, accounting practices are a huge consideration. This is because fleet customers are going to frequent your business with many vehicles at any given time.

Remote Pay

Take Your Auto Shop to the Next Level with Remote Payments

ArticlesBy Shop-WareDecember 1, 2022

Work smarter not harder by offering remote payment options rather than just collecting credit card payments over the phone or in person.

Ask customers for reviews for auto repair

How to Ask Your Customers for Reviews (and Why It Matters)

ArticlesBy BroadlyDecember 1, 2022

If you’re not asking your customers for reviews, you’re missing out on valuable opportunities for your auto shop.

Mobile-Ready Website Optimized to Grow Your Auto Shop

3 Reasons You Need a Mobile-Ready Website Optimized to Grow Your Auto Shop

ArticlesBy BroadlyNovember 10, 2022

Your auto shop is in for growth! This blog discusses 3 reasons you need a mobile-ready website to grow your business.

car mechanic prepares list of complete auto repair equipment

The Complete Auto Repair Shop Equipment List for Startups

ArticlesBy Araceli DagdaganNovember 3, 2022

This auto repair shop equipment list will set up a startup for success by listing the tools needed to complement your auto shop software.

Online Presence for Lead Generation

5 Ways to Improve Your Online Presence to Generate Leads

ArticlesBy BroadlyOctober 25, 2022

Become more visible through a powerful online presence and watch how quickly your business will grow! Check out these tips to get started.

Parts Allocation cop advance auto parts tracking

Advance Auto Parts Tracking By Assigning A ‘Traffic Cop’

ArticlesBy Shop-WareOctober 11, 2022

When you advance auto parts tracking with automotive repair software, you take pressure off your shop staff and serve customers faster.

The Top 5 Review Sites Where to List Your Auto Shop

ArticlesBy BroadlySeptember 15, 2022

Reviews are great for your shop. This article discusses the top review websites to consider and best practices for maintaining a profile on review sites.

Car mechanic software faces these 4 aftermarket trends

4 Trends Where Car Mechanic Software Solves the Problem

ArticlesBy Shop-WareAugust 16, 2022

Car mechanic software creates a better customer experience with auto repair software and shows the value that ties in with strong ecommerce.

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