How to Use Auto Repair Diagnostic Software to Wow Customers

Become customers’ advocate

Perception is everything. You can either come across as taking advantage of your customer’s lack knowledge or being in their corner. Make sure they see the car as the problem and not you, the service provider.

When you take the time to help people see why you’re doing the work you do, they won’t question value of your service. Arming your customer with information and placing decision-making power in their hands does just that.

Show the customer why they need the repair

Your customer’s vehicle was likely a major investment for them. So, it’s only fair for them to know what they’re paying for and that you aren’t just charging them for the fun of it. This is where how you communicate can be a game-changer. Hearing about a problem is one thing but seeing it via auto repair diagnostic software is believing.

The Shop-Ware platform makes it easy to document problems and the repair process with photos and videos and share it with your customers.

Auto repair diagnostic software makes it easy

You can’t change the repair process, but you can change your customers’ experience with the repair process. A cloud-based SMS like Shop-Ware makes the repair process painless for the customer.

They can monitor the repair in progress through chat and digital content sharing capabilities, instantly approve recommended repair with a push of a button and pay without even setting foot in the shop.