How to Use Auto Repair Diagnostic Software to Wow Customers
How well you communicate with your customers can make all the difference when it comes to rave reviews and repeat customers. One of the most important parts of communication is presenting repair results via auto repair diagnostic software in way that’s clear and easy to understand.
Without a clear perception, customers cannot make informed decisions about needed repairs and their lack of understanding could result in negative reviews. Here are a few ways to help your customer feel supported and informed thanks to shop management software.
Become customers’ advocate
Perception is everything. You can either come across as taking advantage of your customer’s lack knowledge or being in their corner. Make sure they see the car as the problem and not you, the service provider.
When you take the time to help people see why you’re doing the work you do, they won’t question value of your service. Arming your customer with information and placing decision-making power in their hands does just that.
Show the customer why they need the repair
Your customer’s vehicle was likely a major investment for them. So, it’s only fair for them to know what they’re paying for and that you aren’t just charging them for the fun of it. This is where how you communicate can be a game-changer. Hearing about a problem is one thing but seeing it via auto repair diagnostic software is believing.
The Shop-Ware platform makes it easy to document problems and the repair process with photos and videos and share it with your customers.
Auto repair diagnostic software makes it easy
You can’t change the repair process, but you can change your customers’ experience with the repair process. A cloud-based SMS like Shop-Ware makes the repair process painless for the customer.
They can monitor the repair in progress through chat and digital content sharing capabilities, instantly approve recommended repair with a push of a button and pay without even setting foot in the shop.
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