Caliber Auto Care Chooses Shop-Ware as Its Shop Management System

SAN FRANCISCO, CALIFORNIA – Caliber Auto Care has chosen to partner with Shop-Ware for shop management systemacross all of its auto care locations. Caliber has dedicated itself to providing the highest-quality service at 32 centers in Dallas-Fort Worth, Houston and San Antonio. Its ASE-certified technicians and state-of-the-art equipment create a first-class automotive repair experience.

By using Shop-Ware’s shop management solutions, Caliber will benefit from the efficiencies offered at every point along the customer journey. As a result, that covers every step from booking appointments to customer communication, right up to contactless payment. Shop-Ware works unlike any other software on the market. For example, it recently added live-chat messaging with customers, on top of its game-changing Digital Vehicle Experience (DVX™), Capacity and Parts GP Optimizer features.

“Shop-Ware and Caliber have the same vision for the future of auto care,” says Carolyn Coquillette, Founder & CEO of Shop-Ware. “Likewise, we share expectations for best-in-class customer service, corporate integrity, and the high-performing teams needed to build a great company. Shop-Ware looks forward to supporting Caliber’s enterprise growth in the auto care sector, as they’ve proven in collision.”

Two men in Shop-Ware and Caliber hats shaking hands and smiling warmly

Joe Richards, President of Caliber Auto Care, exchanges hats and smiles with Ryan D’Souza, Shop-Ware’s Chief Revenue Officer.

Shop management solutions with complete transparency

Caliber has a mission to be the most trusted automotive service provider in every community that it serves. Above all, its certified technicians help people make informed decisions. Putting “Care” in the company’s name was intentional. It expresses how its teams are Reimagining Car Care™. One of its guaranteed promises is the offer of complete transparency regarding car maintenance and repairs. Its technicians share complimentary digital vehicle inspections to provide a holistic view of a vehicle’s health. That way, they assist customers in determining what’s best for them and their vehicles.

Both companies have an unwavering focus on the consumer and on increasing transparency in the auto repair process. For example, when you’re waiting for your car to be serviced at Caliber, all of its locations have welcoming centers. These come equipped with high-end amenities, such as free Starbucks coffee and complimentary WiFi.

About Caliber Auto Care

Caliber Auto Care genuinely cares about its customers, their vehicles and most importantly their safety. Its core services include quick oil changes, mechanical and brake repairs, tire sales and repair, wheel alignments and routine state inspections which are all important to keeping your car road ready. Additionally, if you aren’t sure what services are needed, Caliber Auto Care offers diagnostic testing at its 32 locations in Dallas-Fort Worth, Houston and San Antonio..

Find out more about Caliber

Related Content

Get the latest in your inbox.

15 minutes will transform your shop.

Demo the industry’s leading shop management technology.